Vet-one practice management software


Just a few of our most innovative developments
Go to online appointments

online appointments

Free your staff from the phone and improve customer satisfaction with online appointment booking from Vetstoria.
You retain control of your diary.

Go to e-claims and more

e-claims and more

Save time and money with electronic insurance claims, register microchips instantly and send laboratory requests at the touch of a button.

forget maintenance

Vet-One is securely based in the cloud, meaning there are no in-house servers to maintain or replace.
Access your system anywhere.

flexible security

Specify what hours, days or from which locations your users can access Vet-One and monitor user access via
easy-to-understand logging.

About Us

What is Vet-One?
Clear thinking in a clouded market place

Vet-One was formed in 1999 to address the clear need for a good veterinary practice management system (PMS) and utilises the latest technological advances, thus making the job of vets and nurses easier and your practice more efficient.
We blend a wealth of veterinary experience with IT technical professionalism to produce a team that understands your practice's needs. The result is an outstanding contribution to veterinary practice management that has been web-based since 2003 and has exceeded its service level target of 99.95% availability 24/7.
We provide a system that is easy to use and most importantly cost efficient by allowing you to purchase a fully functioning PMS with no need to buy or maintain expensive hardware.
Since formation, Vet-One has grown steadily, having staff in all areas that include support, training, development, sales & marketing.

  • Round the clock monitoring means you can access Vet-One 24 / 7 / 365

  • We are 100% UK based for development and support.

  • Security at Vet-One is top priority and your data will always be yours.

  • We aim to provide an initial response to all support requests by the end of the same day.

Front-of-house faces

Members of the Vet-One team you'll meet on a day-to-day basis

Ken Coates

Managing Director
Ken is a founding member of the Vet-One team and our managing director. He brings a wealth of experience in IT, networking and management.
He’s about as hands-on a managing director as you’re likely to find but likes to unwind at the chess board and occasionally indulges in karaoke.

Christine Coates

Accounts Manager
Christine is a former registered veterinary nurse she now looks after our accounts and training, along with providing an in-house clinical perspective.
When she’s not dealing with the books you can expect to find Christine anywhere that offers karaoke.

Sam Huckin

Business Development
Sam joined us from a veterinary group that used Vet-One in-house and as a result has a great knowledge of the system and approaches issues from a user perspective.
Expect to find him running for miles with his border collie cross, “Spike” when he’s not at his desk!
What our users and partners think of Vet-One